Privacy Policy

What You Should Know About Our Privacy

Your Anonymity Comes First: We really care about keeping you anonymous when you use our services. This means we don't keep logs of what you do or store unnecessary data. However, there are times, like when you make a payment or contact us for help, that we need to handle some of your personal info. When we do, we're fully compliant with privacy laws like the GDPR.

When We Use Your Information

Making Payments:

When you pay for our service, we need to process your payment details to keep things running smoothly, issue refunds, and meet legal requirements. This is part of our agreement with you and is also something the law requires us to do.

Helping You Out:

If you contact us with a question or a problem, we'll process information like your email or app logs (minus any sensitive details) to help you out. It's in our interest to make sure you're happy with our service.

What Info We Handle

Payments: Names, addresses, bank or card details, depending on how you pay. We suggest not using bank wire if you prefer more privacy.
Customer Support: Your email and the details you share in communications with us.

Keeping Your Data Safe

How Long We Keep It:

- Payment info is kept for 40 days or up to ten years for legal reasons, depending on the info.
- Support messages are deleted permanently six months after we've dealt with your issue.

Sharing Your Data:

We only share your data with service providers who help us run our service, like processing payments. They're subject to confidentiality.

Storing Your Data:

Everything stays within the EU/EEA to keep your data protected under EU privacy laws.

Automated Decisions:

We don't make any decisions about you without human oversight.

Your Rights

You can ask us to update or delete your info, or to stop using it in certain ways. However, since we don't keep much data, there might not be much to give you if you ask for a copy. If we've got payment info on you, we can't share it because of how the laws work. Feel free to reach out if you have concerns or wish to complain to the Romanian privacy authority ("ANSPDCP", www.dataprotection.ro).

Data controller contact information

Company name: Lean Security Help SRL
Registration number: RO36498950
E-mail: [email protected]

Changes to This Policy

We'll update this policy on our website if anything changes. Keep an eye out for any news.

Need to Talk?

Remember, asking for certain privacy rights might affect how we can help you, like processing refunds or finding your account. We're here to assist while respecting both your rights and the law.